Privacy Policy
Joyful Life Mama (“we”, “our”, or “us”) is committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). By accessing or using our website, joyfullifemama.com (the “Site”), you acknowledge and agree to the terms outlined in this Policy.
1. Commitment to Privacy and Data Protection
At Joyful Life Mama, we highly value the trust you place in us when sharing your personal data. We are dedicated to maintaining the confidentiality, integrity, and availability of your information. We collect and process data only to the extent necessary to serve our users, improve user experience, and fulfill legal and contractual obligations. Your information will never be sold or shared with unauthorized third parties.
2. Scope of the Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through the Site and any communications or interactions you have with us. Joyful Life Mama acts as the data controller for the purposes of all processing activities conducted through joyfullifemama.com. If you have any questions regarding data processing activities, you may contact us at [email protected].
3. Categories of Data We Process
We may collect and process the following categories of personal data:
a. Usage Data:
Includes information related to your interaction with our Site, such as IP address, browser type, device identifiers, session duration, pages visited, and referral URLs.
b. Account Data:
Includes personal details you provide when signing up, subscribing, or registering an account, such as your name, email address, mailing address, and phone number.
c. Profile Data:
Includes preferences, purchase history, behavior patterns, and any details you choose to add to your profile, surveys, or account settings.
d. Communication Data:
Includes any information you send us via support requests, feedback forms, contact messages, or chat histories.
e. Technical Data:
Includes device-specific information such as operating system, browser version, hardware model, IP address, language settings, and software diagnostics.
f. Transaction Data:
Includes data relating to purchases and services, such as billing address, shipment information, order history, and payment details (note: sensitive payment data is handled securely by recognized third-party processors).
g. Preference Data:
Includes your opt-ins to our newsletters, marketing preferences, communication choices, and product interests, obtained via consent mechanisms or user input.
4. Legal Bases for Processing
We process your personal data under the following bases, as permitted under the GDPR and where applicable, the CCPA:
– Consent: For email marketing, cookies, and non-essential data collection.
– Contractual Necessity: To fulfill services you request, such as processing transactions or managing user accounts.
– Legal Obligation: Where processing is required to comply with legal or regulatory obligations.
– Legitimate Interests: To enhance our Site, communicate with users, conduct analytics, or ensure security, provided such interests are not overridden by your rights and freedoms.
5. Your Rights
Subject to jurisdiction and applicability, you have the following rights concerning your personal data:
– Right of Access: You may request access to the personal data we hold about you.
– Right to Rectification: You are entitled to correct or update inaccurate or incomplete data.
– Right to Erasure: Also known as the “right to be forgotten,” you may request deletion of your data, unless we have a legal obligation or legitimate interest to retain it.
– Right to Restriction: You can request us to restrict processing of your data under certain circumstances.
– Right to Data Portability: You have the right to obtain and reuse your personal data across different services.
– Right to Object: You can object to processing carried out on grounds of legitimate interests or direct marketing.
– Right to Non-Discrimination (CCPA): You will not be discriminated against for exercising your rights under applicable law.
To exercise any of these rights, please contact us at [email protected]. We may require verification of your identity before fulfilling your request.
6. Security Measures
We implement rigorous security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:
– Data encryption during transmission (e.g., SSL/TLS protocols)
– Restricted internal access through role-based controls
– Secure data backups and disaster recovery protocols
– Regular cybersecurity assessments and audits
– Staff awareness training and confidentiality obligations
7. International Transfers
Where necessary, your personal data may be transferred to and processed in countries outside your country of residence. In such cases, we ensure that appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, or adherence to applicable data adequacy decisions to guarantee a suitable level of protection.
8. Data Retention
We retain personal data for only as long as necessary for the purposes it was collected or to satisfy regulatory, legal, accounting, or reporting obligations. Specific retention policies apply:
– Usage and Technical Data: 26 months
– Account and Profile Data: Duration of user’s account plus 12 months
– Communication Data: Up to 24 months from the last interaction
– Transaction Data: Retained for 7 years for financial compliance
– Preference Data: Until consent is withdrawn or profile is deleted
9. Cookie Policy
Our website uses cookies and similar technologies to deliver, maintain, and improve our services. We use the following types of cookies:
– Essential Cookies: Necessary for the functioning of the Site (e.g., site navigation, login features)
– Functional Cookies: Enable enhanced personalization and remember settings
– Analytics Cookies: Collect usage data to analyze traffic and improve performance
– Performance Cookies: Help understand user interactions for optimization purposes
A detailed list of cookies and their purposes can be accessed through our Cookie Settings tool available on the Site.
10. Cookie Management & GDPR/CCPA Compliance
Upon your first visit and periodically thereafter, joyfullifemama.com will present a clear consent banner allowing you to accept, reject, or customize cookie settings in accordance with GDPR requirements. Users in California may opt out of the “sale” or “sharing” of personal data through dedicated options as mandated by CCPA. You can also manage cookie preferences directly via your browser settings or by re-accessing our Cookie Management tool at any time.
11. Children’s Privacy
Joyful Life Mama does not knowingly collect or process personal data from children under the age of 13 without verified parental consent. If you believe your child has submitted personal information to us without your consent, please contact us immediately at [email protected], and we will promptly take steps to delete such data.
12. Policy Updates and User Notifications
We reserve the right to update this Privacy Policy from time to time to reflect changes in legislation, technology, or our practices. Any substantial updates to the Policy will be clearly communicated via the Site or direct means. Your continued use of the Site constitutes acceptance of any revisions.
13. Contact Us
If you have questions about this Privacy Policy, the use of your personal data, or wish to exercise your data protection rights, you may contact us at:
Email: [email protected]
Website: https://www.joyfullifemama.com
We are committed to addressing all inquiries and concerns promptly and fully.
Joyful Life Mama operates in good faith and in full compliance with applicable privacy laws. We are here to uphold your privacy rights—please feel confident to contact us with any data protection-related questions or requests.